1. Corporate Identification & Registered Entity

In accordance with Book XII of the Belgian Code of Economic Law and Directive 2000/31/EC on electronic commerce, statutory identification details for the platform and services of The Charge Grid are provided below:

2. Direct Contact Information

You can reach our corporate headquarters and customer operations through the following channels:

• General Inquiries: info@thechargegrid.com
• Customer & Technical Support: support@thechargegrid.com
• Legal & Compliance Department: legal@thechargegrid.com
• Telephone: +32 468 19 67 88 (Weekdays, 08:00 – 18:00 CET)
• Official Website: https://www.thechargegrid.com

3. Sectoral & Regulatory Oversight Authorities

The activities of The Charge Grid within energy management, charging infrastructure, telecommunications, and consumer markets are subject to oversight by the following statutory bodies:

3.1 Energy Regulators

• Federal Level: Commission for the Regulation of Electricity and Gas (CREG) – Nijverheidsstraat 26-38, 1040 Brussels (www.creg.be);
• Flemish Region: Flemish Regulatory Authority for the Electricity and Gas Market (VREG) – Graaf de Ferrarisgebouw, Koning Albert II-laan 20 bus 19, 1000 Brussels (www.vreg.be);
• Walloon Region: Commission Wallonne pour l'Énergie (CWaPE) – Route de Louvain-la-Neuve 4 bte 12, 5001 Namur (www.cwape.be);
• Brussels-Capital Region: BRUGEL – Avenue des Arts 46, 1000 Brussels (www.brugel.brussels).

3.2 Telecommunications & IoT Connectivity

Belgian Institute for Postal Services and Telecommunications (BIPT / IBPT) – Ellipse Building C, Koning Albert II-laan 35 bus 1, 1030 Brussels (www.bipt.be).

3.3 Market Surveillance & Consumer Protection

Federal Public Service Economy, SMEs, Self-Employed and Energy – City Atrium, Vooruitgangstraat 50, 1210 Brussels (economie.fgov.be).

4. EU AFIR Compliance (Regulation (EU) 2023/1804)

The Charge Grid complies with Regulation (EU) 2023/1804 of the European Parliament and of the Council on the deployment of alternative fuels infrastructure (AFIR):

• Ad-Hoc Direct Payment: Public charge points operated by The Charge Grid provide direct payment capabilities (dynamic QR code, web-based payment gateway, or contactless card terminals) without requiring a pre-existing subscription;
• Transparent Tariff Display: Detailed price breakdowns per kWh, session activation fees, and parking fees are presented prior to charging;
• Digital Receipting: Electronic receipts detailing session metrics and statutory VAT are generated immediately following session completion;
• Open Interoperability: Full support for open roaming standards (OCPI 2.2) to ensure accessible charging across all European eMSP platforms.

4.1 Electrical, Metering, Grid Homologation & Environmental Compliance

• Belgian Electrical Regulations (AREI / RGIE): All installation works and electrical protection schemes adhere to Book 1 of the Royal Decree of 8 September 2019;
• Synergrid C10/11 & C10/26 Homologation: All supplied grid-interactive hybrid inverters, AC-coupled retrofit inverters, and battery energy storage systems (BESS) comply with Belgian DSO connection standards;
• MID & German Eichrecht Metering: Commercial and split-billing charging stations utilize kWh energy meters certified under the EU Measuring Instruments Directive (2014/32/EU – MID) and, where specified, German calibration law (MessEG / MessEV PTB Eichrecht);
• CE, RED & Environmental Producer Responsibility (Bebat / Recupel): Hardware complies with EU Directives 2014/53/EU (RED), 2014/35/EU (LVD), 2014/30/EU (EMC), 2011/65/EU (RoHS), Directive 2012/19/EU (WEEE / Recupel), and Regulation (EU) 2023/1542 on batteries and waste batteries (Bebat statutory take-back and recycling compliance).

5. Professional Liability Insurance

C&H Europe BV maintains comprehensive commercial general liability and professional indemnity insurance coverage covering electrical works, CPO infrastructure operations, and SaaS platform delivery across the European Union.

6. Online Dispute Resolution (ODR) & Consumer Mediation

In accordance with European consumer mediation standards (Regulation (EU) No 524/2013 and Regulation (EU) 2024/3228) and Book XVI of the Belgian Code of Economic Law (including the FPS Economy Belmed platform), we prioritize amicable out-of-court settlement of consumer disputes (legacy EU ODR reference: https://ec.europa.eu/consumers/odr).

Belgian consumers may also address unresolved complaints to the independent statutory Consumer Mediation Service:

Consumentenombudsdienst / Service de Médiation pour le Consommateur
Koning Albert II-laan 8 bus 1, 1000 Brussels, Belgium
Tel: +32 2 702 52 20 • Email: contact@consumentenombudsdienst.be
Website: consumentenombudsdienst.be

7. Copyright & Trademark Notices

All trademarks, trade names, software code, graphic user interfaces, diagrams, and technical documentation displayed on this platform are protected under Belgian and international copyright, patent, and trademark treaties. Unauthorized reproduction or dissemination is prohibited.